Vivo Y21s 128GB Blue - Tips & Tricks

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Frequently asked questions for the Vivo Y21s

  • I would like to use two SIM cards, but I would also like to insert a microSD card for extra storage. Can I do this with my Vivo Y21s?

    Answer:

    We understand that it is very annoying when the storage on your device is full. Fortunately, you can solve this with your device by inserting a microSD card. Your device has space for two SIM cards at the same time, as well as a microSD card. This way you can be reached on both SIM cards and you don't have to worry about the storage space of your phone. If you can't find where to place the microSD card, check your phone's manual. It often explains this. 

  • How do I remove my Google Account from my Vivo Y21s?

    Answer:

    If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:

    1. Go to Settings;
    2. Click on Accounts and see if there are any Google Accounts in there;
    3. Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.
  • While calling, I see a blinking pixel in my Vivo Y21s display, what is this?

    Answer:

    Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

    That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

  • My device has water damage, is this covered by the warranty?

    Answer:

    As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.

    Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.

  • How do I disable TalkBack on my Vivo Y21s

    Answer:

    It is possible that TalkBack is turned on and because of this your device does not respond to your touches. This is a feature of Android, made for the blind and visually impaired. In this mode, the phone converts the text on the screen into speech. You can disable this feature from the settings menu, under 'Accessibility'.

    Here you can find more information about Google TalkBack.

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